Refund Policy
Contact Information
Store Name: Saras Jewels
Email: contact@saras-jewels.com
Customer Support: Monday to Friday, 9:00 AM – 5:00 PM (CET)
We aim to respond to your email within 1–2 business days.
Thank you for shopping with Saras Jewels!
Return & Refund Policy
30-Day Easy Returns
At Saras Jewels, we want you to love your purchase. If for any reason you are not satisfied, we offer a simple return process.
Return Policy Overview
Return Period: You have 30 days from the day you receive your order to return items.
Condition: Items must be unused, in their original condition, and returned with the original packaging.
Easy Returns: Returning items to us is simple, and our customer support team will assist you throughout the process.
Return Shipping Costs
Defective Products:
No cost to the customer. This applies if the product is faulty, damaged during shipping, or otherwise defective.
Change of Mind:
The actual return shipping costs will be charged to the customer. This applies if the customer purchased the wrong product, the item does not fit, or the customer no longer wants the item.
You are responsible for the return shipping costs of your item. Shipping costs are non-refundable.
How to Return an Item
Contact Us:
Send an email to our team at contact@saras-jewels.com with your order number and the reason for the return.
Pack Your Item:
Securely pack the item in its original packaging, including all accessories, tags, and documents.
Send It Back:
Drop off your package at the nearest shipping location according to the instructions provided in the return confirmation email.
Refund Process
Inspection:
Once we receive your return, we will inspect the item to ensure it meets our return requirements.
Refund:
After inspection, your refund will be processed. It typically takes up to 7 business days for the refund to appear on your original payment method, depending on your bank or payment provider.
Exchanges
Would you like a different size, color, or product? No problem.
Contact us and we will help you exchange your item quickly and easily.
Non-Returnable Items
For hygiene and safety reasons, some items may not be eligible for return. These products will be clearly marked as non-returnable in the product description.
We aim to respond to your email within 1–2 business days.
Thank you for shopping with Saras Jewels.